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DELIVERY & SELF PICK-UP

Q. What courier service available for delivery?

NInja Van, J&T Express & J&T Cargo (only for those order above 30kg above)

 

Q. What is the surchage for delivery fees for each courier service?

Ninjavan

Destination First 1kg (RM) Next 1kg (RM)
Peninsular Malaysia 7 1
Sabah & Sarawak 15 10

 

J&T Express

Destination First 3kg (RM) Next 1kg (RM)
Peninsular Malaysia 7 1
Sabah & Sarawak 16 5.5

 

J&T Cargo (Bulk Orders)

Courier Destination Between 30kg-80kg 81kg-300kg 301kg Above
Mininum Charge (RM) Per kg Charge (RM)
J&T Cargo Peninsular Malaysia RM15 1.2 1 0.9

**J&T Cargo only applicable for order above 30kg. If you select J&T Cargo and order is below 30kg, you have to the minimum charge RM15.**

 

Q. How do I track and trace my order?

Once your orders have been picked up by our assigned logistic company, the tracking number will be send via email or you may login into your account and click on the order. You can then track the delivery status of your orders via the steps and links below:
 

Ninjavan

Step 1: Go to https://www.ninjavan.co/en-my/tracking

Step 2: Key-in the tracking number and click 'Track parcel'. 

 

J&T Cargo

Step 1: Go to https://www.jtcargo.my/ 

Step 2: Key-in the tracking number and click 'Track waybill'. 

 

J&T Express

Step 1: Go to https://www.jtexpress.my/

Step 2: Key-in the tracking number and click 'Track waybill'. 

 

Q. If Self Pick-Up Available?

Yes. You may select self pick-up option at the shipping method page before proceed for payment. Kindly take note that self pick up only available at HM Home Mart HQ in Nilai.